The second facility also discovered that Amparo Serna had suffered a mild stroke while at the Montebello center, was malnourished and had a urinary tract infection, according to Jenice Serna. Jenice Serna said her aunt “kept scratching so hard, we were afraid she’d scrape herself and get infected.” “Her diaper was always full, and they’d take so long to come and clean her. I made a lot of complaints to the supervisor, the social worker and to her HMO, but no one ever did anything about it. “Finally, I called the Health Department,” she added. Stephanie Cruz’s father Rudy Cruz, 55, became a long-term patient at the Rio Hondo center after suffering a brain aneurism in 2004. She said poor care at the facility nearly resulted in her father’s leg being amputated after a fall at the center. “He fell in the shower and got big two-inch square cuts on his legs,” Stephanie Cruz said. “They didn’t treat it enough and it … got infected. He got a high fever and had to be hospitalized with a bacterial infection. The doctor told me if he had been diabetic, he probably would have lost his leg.” Other relatives of patients also complained to a reporter about patient neglect. Krystal Acosta said she worked as a nurse at the Montebello center but quit in March. She said nurses there are overworked and burdened with too many patients to care for. “I worked seven 16-hour shifts one month, back-to-back,” said Acosta, 24. “I don’t know how many times I didn’t eat anything all day.” Acosta said some nurses at the center care for as many as 90 patients during an 8-hour period. According to the Department of Heath Services, the minimum amount of time a nurse spends with a patient must be 3.8 hours, or approximately 2-3 patients to one nurse. “We have 37 patients to one nurse in our express rehab,” said Acosta. “And we have between 30 to 50 patients to one nurse for our long-term patients.” Chatelle said she could not confirm the patient ratios cited by Acosta. [email protected] (562) 698-0955, Ext. 3029160Want local news?Sign up for the Localist and stay informed Something went wrong. Please try again.subscribeCongratulations! You’re all set! State health officials are investigating a reported case of scabies and other possible instances of patient neglect at a sub-acute care facility in Montebello, officials said. The investigation involves the Rio Hondo Subacute and Nursing Center, where the family of at least one patient reported their relative contracted the highly contagious skin infestation but never received proper treatment, state Department of Health Services officials said. By state law, all instances of the condition, which is caused by mites, must be reported to the department, but that does not appear to be the case at the Montebello facility, said Norma Arceo, spokeswoman for the health services department. “All health-care facilities are required to report every scabies case and to isolate them. They never made a scabies report to us in the last few months,” she said. AD Quality Auto 360p 720p 1080p Top articles1/5READ MOREOregon Ducks football players get stuck on Disney ride during Rose Bowl eventMelody Chatelle, spokeswoman for the Rio Hondo Subacute and Nursing Center, denied her facility had any recent cases of scabies. She said, however, that some patients had broken out with rashes. “There have been no scabies outbreaks that I’m aware of,” she said. “But if there were, we are bound to report them. We did have some patients with rashes. We just passed a state survey and we invite anyone to come and see our facility. We stand by our record.” But the families of some patients tell stories of serious patient neglect at the center. Jenice Serna said she was told for weeks that her aunt’s rash was a reaction to laundry detergent used to clean bedding. A physician at the Montebello center eventually informed Serna that her aunt had scabies. But Serna said her aunt never received any treatment for the condition, a fact she said was uncovered only after her aunt was transferred in March to another medical facility.